| Frequently asked questions (FAQ's)
* How long will it take to receive my order?
The short answer is within 3-7 days. We ship by Priority and first
class mail (depending on the weight). Usual transit time is 3-4 days
anywhere in the United States. Almost all orders are shipped in 24
hours. If it will take more than 48 hours to ship your order we will
let you know. That is one reason we ask for your email on the check
out form.
* Do you do telemarketing or send unsolicited
emails?
No! Definitely not! We do no telemarketing
whatsoever. We will email you for only two reasons.
First, if there is some problem with your order. Second, we may send
an email about a new product or special offer. The most we have ever
sent these is once per 3 months. The email title will clearly
identify where it came from. Inside each you will be able to cancel
all future emails with one mouse click.
* Can I find your books at the bookstore?
You can special order them from any bookstore that has a copy of
"Books in Print", which is a giant directory of everything
available from just about every publisher. Essentially all book
stores have this. You should pay the same price for the book, never
more. We ship to bookstores as quickly as to an individual
customer. So if you order from a bookstore, you should add 2-3 days
or more to the time given in question 1 above before you get your book.
* What kind of guarantee do you give?
100% on everything. If you buy something and it does not fill your
needs, send it back. Please send a copy of your receipt and just
write on it - "Return". You will get a quick
refund.
* Why do you use the U.S. Mail instead of UPS
or FedEx?
The U.S. Mail is much less expensive. And it is just as fast.
Because we are in Hawaii, even FedEx who advertises something about use
them when it absolutely positively needs to be there over night - it isn't
guaranteed from Hawaii and quite often won't make it for 2
days. If we used 2 day service with those services you would
get your book only 1 day sooner (maybe) and the shipping would be
considerably more. Plus, many customers use a post office box
address. The U.S. mail is the only one who will deliver to a post
office box.
* Can I link to your site?
Yes! If you have a website and your visitors would be interested in
what they can find on our website, it would be a service to them and a
favor to us. To provide a link to our Home page, create your
link button or text at your site and link it to this url:
http://www.doaplan.com/index.htm
About us
The parent company of DoAPlan™ is GLB Worldwide
which has been in business since 1989. We started in Santa Clara,
California. In 1996 GLB Worldwide first went on the www and have been an
active commerce site from the beginning. DoAPlan™ is newer but
all orders are processed through GLB Worldwide. In 1998, the company
moved to Kaneohe, Hawaii. |
